I didn’t get my order!
If your purchase didn’t arrive instantly, please exit the game and log back in. A fresh connection with the server may speed the process along. If your order still hasn’t arrived following the restart, it may take up to 24 hours to appear in game.
Sometimes purchases won’t arrive at all. If this is the case, please message Support; be sure to include the purchase’s receipt in your message. This way, we’ll be able to confirm whether or not the transaction made it to your account.