[Issues & Accounts] Why do I keep losing connection?
For a smoother gaming experience, it_s very important that you are connected to a reliable network and that your device_s signal is strong. Full wifi bars or mobile (cellular) data coverage alone is not always enough to guarantee a solid connection, because local networks can slow down and get overburdened at times. This is especially true if you play in a moving vehicle or on underground public transport.
As with any other online service, we recommend playing over wifi with a good internet service provider, or at least a solid 3G/4G connection with a reliable carrier.